Ordering Information
PAYMENT INFORMATION
Spoil The Baby accepts Visa, MasterCard, American Express, and Discover, Paypal and money orders. You may order on line through a secure server or contact us by phone. Please note that orders taken by phone may not be processed as quickly as orders placed online. We encourage you to fill out the ordering screens even if you would like to pay for your order by phone. This allows you to retain a copy of your order in writing for your convenience and protection.
We also accept Giveanything gift certificates. If your order exceeds the amount of your gift certificate, we will be happy to process the balance for you by credit card, check, or money order.
If you prefer to use a money order you may do so by placing your order on line and mailing payment to
Spoil The Baby
1143 Leesome Lane
Altamont, NY 12009
RETURN POLICY
As with most stores, we generally do not accept returns on custom made or personalized items. Your order will be custom made to your specifications and typically cannot be resold to someone else if returned. If there is a gross error on our part, or a defect in the product, we will work with you to resolve the error or defect. We reserve the right to replace or repair your item or issue a refund, depending on the situation. We want you to be completely satisfied with your order, so please communicate any special requests to us at the time of your order. Please don't hesitate to ask us a question before you place your order as most times we can accommodate your requests.
Please do not return any product without prior authorization. To obtain authorization, please call (516) 203-7594 or email:shop@spoilthebaby.com
We will not be responsible for damaged or lost shipments sent to us. Please insure you package. Please note that shipping charges are non refundable.
We will be happy to work with you on any special requests. Feel free to contact us by phone (516)203-7594
or e-mail shop@spoilthebaby.com
CANCELLATIONS
Once an order is placed for a custom item or a personalized item it may not be cancelled. We find it necessary to enforce this policy because the items are manufactured based on your request and are ordered or made specifically for you. All personalized items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with the Manufacturer. Of course if we have made an error on your order, we will replace the item at no charge to you.
TURN AROUND TIMES & ORDERING INFORMATION
JEWELRY
We normally ship jewelry orders that do not require engraving such as mother bracelets, baby bracelets and name bracelets within 2-3 business days. Allow an additional 7-10 days for our special engraved items. You must also allow for transit time which varies based on your location. During the holiday season, Valentine's day and Mother's day, your order may take longer. Please order early to avoid seasonal delays. Please be advised that most carriers do not guarantee delivery dates for ground shipping prior to major holidays.
Please consider our economical overnight service should you need a guaranteed delivery date on you jewelry order. We do our best to accommodate all rush orders. If you need your order in hand within 5 business days from the date you place your order, odds are you will need to opt for overnight service. Ground shipping can take up to 7 days to arrive, so please keep this in mind when placing your order. We realize your gift is important and we are thrilled that you have entrusted us to create it for you. Please allow us enough time to ship the item to you once we've completed it. If we cannot meet your timeframe, we will contact you for approval on overnight shipping before manufacturing your item. Overnight shipping does not guarantee that your order will arrive the day after you place the order. If you have an urgent situation, please call or make mention of this in your order. We will contact you if we cannot work within your timeframe.
Other Information About Jewelry
We will resize our bracelets once free of charge however, shipping charges are the responsibility of the customer. There is a minimum $5.00 fee per strand for subsequent resizing needs. Please contact us prior to shipping your jewelry to us for resizing. Jewelry should not be shipped without prior authorization. We have multiple locations and will advise you as to which location can best serve you. You will incur additional shipping charges if you send your jewelry to the wrong address without authorization.
Should you need an additional strand added to a name bracelet, please contact us to make arrangements and for pricing. PLEASE DO NOT SHIP JEWELRY TO US WITHOUT PRIOR AUTHORIZATION. We are not responsible for lost or damaged parcels. We strongly recommend that you opt for insurance when returning jewelry to us for any reason.
WOODEN GIFTS: most will normally ship within 2-4 weeks. Exceptions: 9 inch wooden wall letters with ribbons generally ship 2-3 weeks from the date ordered. Framed letters normally ship in 7-10 days. Hand painted 6, 8 & 10 inch wall letters are now taking 2-3 weeks due to the large volume of orders that we are receive. Rush service is sometimes available for an additional fee on hand painted wall letters. All wooden gifts are custom made to your specifications when you place your order and may not be returned.
KEEPSAKE PLATES ship approximately 3-4 weeks from the date ordered. Each plate must ship in a separate box due to the fragile nature of the product. Separate shipping charges apply to every plate ordered. We cannot combine shipping on keepsake plates. This product falls under the personalized gift category and is not returnable
EMBROIDERED GIFTS normally ship in 5-7 business days. Orders placed before major holidays may take longer. Please include the date needed with your order. Overnight shipping is available, email us for more information and a rate quote shop@spoilthebaby.com
Embroidered gifts may not be returned.
SHIPPING INFORMATION
SHIPPING INFORMATION:We use a variety of carriers to deliver our products including the US Postal Service. You must tell us when you place your order if you cannot receive shipments at your delivery address via the US Postal Service. Please make us aware of any restrictions regarding your delivery address when you place your order.
Please note that all carriers charge a redelivery fee for any shipment sent to an incorrect address. This includes but is not limited to incorrect street name or house number, incorrect zip code or apartment number. Any additional charges incurred as a result of an incorrect shipping address will be the responsibility of the customer, unless the error was made by Spoil The Baby. Please note most carriers charge a minimum of $10 for each attempt to redeliver a package with an incorrect shipping address.
We cannot be held responsible for orders that are directed to a valid address, but to the wrong party. Please check to see if your friends and relatives have moved! If a package is delivered to a valid address, but the intended recipient no longer resides there, we will not be held responsible if it cannot be retrieved. Carriers will not pay an insurance claim for parcels that are shipped to the wrong location unless they made the error. Please double check the shipping address before submitting your order to avoid a delay or misdirected delivery.
International Shipping
An extra charge applies to all orders shipping to an international address. We will no longer offer global priority mail as an option due to the failure of service on the part of the carriers who take control of these shipments after they leave the US. If you would like to have your order shipped to an international address extra rates apply. We will contact you after you place your order for approval on shipping charges at which time you may approve or decline.
GIFT CERTIFICATES, GIFT CARDS, GIFT WRAP
Gift Certificates, Gift Cards, Gift Wrap
Gift certificates are available in any denomination. We will send a gift certificate on your behalf via e-mail or US Mail upon request. Gift certificates are great for shower gifts when the baby's name or gender has not been determined, or you want the recipient to be involved in the design process. Certificates can be issued for a specific gift or a dollar amount. Our gift certificates do not expire. Gift certificates are valid at any of our 3 stores, they are good for store credit only and may not be refunded.
Gift cards can be included free of charge with most orders, please include your name as we do not ship invoices in our packages.
Gift wrapping is available for most items. Please inquire if no option is shown on the order form. Extra charges do apply for gift wrapping.
GIFT REGISTRY
Gift Registry: To submit a gift registry, please place your order on line and select "Gift Registry only" for payment mode when you check out. Let your friends and family know that you registered with us and we will email a copy of your registry to anyone who requests it. We provide free registry cards that can be included in your shower invitations with instructions on how to contact us. Please indicate the number of registry cards you need in comments during check out. Please call us at (516) 203-7594 x705 if you have any questions regarding your gift registry.
PRIVACY POLICY, EMAIL ETC.
Privacy Policy
We are committed to safeguarding the privacy of our customers. We will not sell or divulge any of your personal information to anyone unless we are required by law to do so. Our orders are processed on a secure server to ensure that your credit card information is safeguarded. If you have any questions about our privacy policy, please feel free to contact us. We may forward a newsletter via email or catalog via regular mail from time to time. We will never send information via email or regular mail that is unrelated to our business. We will not sell or give our mailing list to anyone for any reason. Please don't ask us to!
AOL, Cox.net and other email addresses
A large portion of our email is rejected from AOL, Cox.net and other email addresses for some unknown reason. We suspect spam filters are to blame. If you have emailed us and are waiting for a reply from us, chances are you are not receiving our email messages due to a spam filter. Check your spam or junk mail folder! Please try us by phone at (516) 203-7594 or by using an alternate email address.
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